‘Effective communication’ could be defined in a number of ways. When you communicate with someone, can you make them feel that at that particular moment the most important thing for you is communicating with that person. Could you make people feel better than how they felt before interacting with you even if they were feeling low.
When I boarded a cab, the cab driver asked me “Sir, shall I switch on the AC. Is it ok if I play music?” Our expectation when we board a cab is just to be picked up and dropped at the right place safely. This gentleman made me feel important just by asking two simple questions. He could have played music and I could have asked him to switch it off if I didn’t fancy it, but he chose to ask.
Small thighs make a big difference, particularly in communication.
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